Delivery and Order Tracking You can access your details from the details of your orders in the My Orders section. It is stated separately on the relevant lines about the whole situation in your order. The product of your shipment has been shipped or Canceled, and the order can be shipped from this area. It is shipped with All Cargo (according to Seller's choice). You can buy your tracking number detail orders. Multiple numbers can be taken in order. Due to the difference of the sellers, the products can be sent to the addresses of the products as separate cargoes on different dates. Up-to-date information about the information will be reflected to your e-mail address and Order Detail. Receiving and Checking Stages Do not take delivery of products sent to your address by courier. transport preference. Check the order of a product in the form of a parcel. Sign the number of incoming products and the ones written on the invoice. The cargo officer is not responsible for dairy products from the nearest branch, so that you are not taken on yourself. Your package will be returned to us by Cargo, in the case of receiving the product within 3 working days. Ask Cargo to prepare the stored files in case of incomplete or inaccuracy in the delivery product. Do not take these products and return them to us.
Delivery Zones and Delivery Time Delivery is made throughout Turkey by Cargo. The products are delivered to your address within a maximum of 7 working days from the time of departure from the sellers. The table published on the Cargo site may also be useful for calculating delivery times. Return Policy All products that comply with the return conditions, within 14 working days from the date of receiving the cargo; You can give your package to Cargo together with your invoice with your free return shipping code. If the product is different from the information given on the product page, damaged or incomplete, you can return it to the contracted cargo company without paying any shipping fee. . Returns sent by a different shipping company with buyer's payment will not be accepted. Used products with damaged packaging will not be accepted. For orders that are invoiced on behalf of the company, a return invoice must be issued by the company while making the return process. Shipments without a return invoice are not received. If the product you receive has a small number of broken parts (up to a maximum of 5 pieces), spare parts are supplied if you take a photo of the broken parts in one frame and specify the order number and the name of the broken part, and send it via e-mail. Cargoes with damaged packaging must be returned before they are received, by keeping a report with the cargo officer. Your product will be checked within 3 business days after it reaches the seller, and if it complies with the return conditions, your refund will be made within 3 business days.
What is the right of withdrawal? Pursuant to the Law No. 6502 on the Protection of the Consumer (“Law”), the buyers have the right to use their right of withdrawal within 14 days from the delivery date to return the products without giving any reason and “without paying the shipping fee”. Every institution must implement the law. How is the right of withdrawal used? In order for the buyer to exercise his right of withdrawal, he must notify the seller that he wishes to return the product within 14 days from the delivery date. The seller is obliged to return the product within 10 (ten) days at the latest after receiving the buyer's request and pay the product price and return shipping fee to the buyer without any expense. When the product is returned to the Seller, the original invoice submitted to the Buyer at the time of delivery must also be returned. If the invoice has a return explanation section, this section should be filled in and the invoice signed by the Buyer and delivered with the product. The Law on Consumer Protection No. 6502 entered into force on 28.05.2014. For the products purchased before 28.05.2014, the Law No. 4077 on the Protection of the Consumer is valid. According to this law, buyers have the right to return the products without giving a reason and “without paying the shipping fee”, using their right of withdrawal within 7 days from the date of delivery. The valid period for refund requests outside the right of withdrawal is 30 days.
Right of Withdrawal and Return on Electronic Products In order for electronic products to be returned within the "Right of Withdrawal", the purchased product must not be damaged in its original box, the invoice and all complementary accessories must be sent with the product. If not sent, the return request will be rejected. For products that are installed by the service, no refund will be made if the box is opened or the installation is done outside the service. For return requests between 14 and 6 months excluding the Right of Withdrawal, the product must go to the technical service and a return decision has been made by the service. Within the scope of the right of withdrawal, the return shipping fee belongs to the sellers for product returns. Even if the buyers return the products for personal reasons, the buyers have the right to return the products without paying the shipping fee.
